Member Services Representative (Bilingual)
If you are passionate about delivering the best customer experience and believe in creating a positive ripple effect with your work, we have the perfect role for you! As a Member Services Representative at Exploria Resorts, you will be at the heart of a thriving, dynamic environment that prioritizes teamwork, empowerment, and most importantly, our customers' happiness.
Apply now to join our team! What does Exploria Resorts have to offer? Health insurance with HSA and FSA options, Dental insurance, Vision insurance, Life/AD&D insurance, Short - Long- Term Disability coverage, 401(k), Paid Time off (PTO), Paid Holidays, Employee Referral Program, Employee and Family room rate discounts, great culture and leadership, growth opportunities, and more! Member Services Representative Full Time $15.
00/Hour Department Hours:
Monday-Saturday 10:
00 am-6:
00 pm / (Work days may vary.
Will be required to work every other Saturday.
) Corporate Office 127 Town Center Blvd.
Clermont, FL 34714 Job
Summary:
The Member Services Representative will report to the Member Services Supervisor.
The Employee will answer owner inbound calls and answer a multitude of different questions pertaining to the Exploria suite of resorts, as well as our travel club.
The ideal candidate will have superior customer service skills and the ability to interact with guests and fellow employees.
Responsibilities and Duties:
Treat Members/Owners with an outstanding level of customer service, care, and courtesy Assist Members/Owners with reservations, payments, benefits, and all other ownership-related queries Provide services to the account as requested by Member/Owner Strive to provide one-call servicing when possible Effectively identify and express guest-related issues Research, resolve, and ensure proper support documentation as required on all Member contacts and process any necessary follow-up to facilitate requests Explain program elements and how to use the program effectively Facilitate account updates to include name, address, email, and phone Ensure your knowledge of systems and products is up to date, requesting refresher training as required Achieve personal and team KPIs daily, weekly, and monthly Maximize sales opportunities at all times, offering corporately beneficial products Accessing and input of data in a variety of computer systems All other duties assigned by management.
Qualifications and Skills:
Contact Center experience preferred 1 to 2 years of Customer Service experience preferred Well-versed in proper etiquette and telephone protocol Communicate effectively verbally and written Bilingual in English and Spanish required.
Possess good problem-solving skills Basic computer skills Ability to handle multiple tasks concurrently Time Management skills required Ability to work varied shifts including weekends and holidays Physical Demands:
Able to sit for long periods of time.
Sign up to join our mailing list and hear about future opportunities:
Salary:
$15 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
Apply now to join our team! What does Exploria Resorts have to offer? Health insurance with HSA and FSA options, Dental insurance, Vision insurance, Life/AD&D insurance, Short - Long- Term Disability coverage, 401(k), Paid Time off (PTO), Paid Holidays, Employee Referral Program, Employee and Family room rate discounts, great culture and leadership, growth opportunities, and more! Member Services Representative Full Time $15.
00/Hour Department Hours:
Monday-Saturday 10:
00 am-6:
00 pm / (Work days may vary.
Will be required to work every other Saturday.
) Corporate Office 127 Town Center Blvd.
Clermont, FL 34714 Job
Summary:
The Member Services Representative will report to the Member Services Supervisor.
The Employee will answer owner inbound calls and answer a multitude of different questions pertaining to the Exploria suite of resorts, as well as our travel club.
The ideal candidate will have superior customer service skills and the ability to interact with guests and fellow employees.
Responsibilities and Duties:
Treat Members/Owners with an outstanding level of customer service, care, and courtesy Assist Members/Owners with reservations, payments, benefits, and all other ownership-related queries Provide services to the account as requested by Member/Owner Strive to provide one-call servicing when possible Effectively identify and express guest-related issues Research, resolve, and ensure proper support documentation as required on all Member contacts and process any necessary follow-up to facilitate requests Explain program elements and how to use the program effectively Facilitate account updates to include name, address, email, and phone Ensure your knowledge of systems and products is up to date, requesting refresher training as required Achieve personal and team KPIs daily, weekly, and monthly Maximize sales opportunities at all times, offering corporately beneficial products Accessing and input of data in a variety of computer systems All other duties assigned by management.
Qualifications and Skills:
Contact Center experience preferred 1 to 2 years of Customer Service experience preferred Well-versed in proper etiquette and telephone protocol Communicate effectively verbally and written Bilingual in English and Spanish required.
Possess good problem-solving skills Basic computer skills Ability to handle multiple tasks concurrently Time Management skills required Ability to work varied shifts including weekends and holidays Physical Demands:
Able to sit for long periods of time.
Sign up to join our mailing list and hear about future opportunities:
Salary:
$15 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
